Returns and Refunds: OI Tape Products
OI Tape, LLC has a 30-day return policy, which means you have 30 days after receiving your package to request a return. After 30 days, we can no longer offer a refund for your purchase.
Shipping & Returns
Items or packages sent back to us without first requesting a return will not be accepted. You will be responsible for the cost of return shipping. Shipping costs are nonrefundable. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.
To be eligible for a return, you will need to return original packaging and also need an order number or proof of purchase.
To initiate a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
OI Tape, LLC
808 Route 88, Point Pleasant, NJ, 08742.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may promptly evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in its original packaging. You’ll also need the order number or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.